Frequently Asked Questions

Find answers to common questions about our products, shipping, and more.

Q: What is the design difference between an all-in-one pochade box and a detached palette/panel holder system?

A: A pochade box integrates both the panel holder and palette into a single, cohesive unit. In contrast, a detached design requires carrying the panel holder and palette separately. While detached systems allow for larger canvases and more distance from the palette, they are often bulky. EASyL pochade boxes are designed specifically for plein air painting, emphasizing portability and ease of travel. They are ideal for sizes ranging from 4x6" to 12x16", performing beautifully as both field equipment and tabletop easels.

Q: Why were the integrated wet panel carriers removed from the PRO and VERSA designs?

A: We found that many artists prefer their own specialized wet panel storage solutions. By removing the integrated carriers, we were able to significantly reduce weight and bulk, creating a more elegant, streamlined design. Today, EASyL models are among the lightest on the market for their palette size. For those who need a carrier, we offer our high-quality ezPaks—versatile, lightweight carriers that secure various panel sizes without the need for rubber bands.

Q: What is your Warranty and Return Policy?

A: We stand behind our products. For full details on our guarantee and returns, please visit our Return Policy page.

Q: Do you offer international shipping?

A: Yes, we currently ship to Canada, Australia, and New Zealand. If you are located in another country, please contact us directly for a shipping quote.

Q: What is your Privacy Policy?

A: Your privacy is a priority. EASyL will never share your personal information with any third party, under any circumstances.

Q: Is shopping on your site secure?

A: Absolutely. We use secure payment gateways (PayPal) to process all transactions. You can checkout using your PayPal account or any major credit/debit card. Your purchase is also protected by federal law under the Fair Credit Billing Act.

Q: Are there alternative ways to place an order?

A: Yes. Beyond our online store, we accept orders by phone or mail-in check. Please contact us to finalize an offline transaction.


Q: How can I track my order status?

A: You will receive a confirmation email within three business days of placing your order. A tracking number will be provided as soon as your shipment is dispatched. If there are any unforeseen delays, we will post an update on our website.

Q: Do you offer bulk discounts?

A: Yes, we offer volume discounts for bulk purchases. Please call or email us for a customized quote.

Q: Can EASyL pochade boxes be used as tabletop easels?

A: Absolutely. Most EASyL models are dual-purpose. The rubber feet on the bottom allow you to use them securely on any flat surface—from studio tables to park benches—making them perfect for both workshops and field work.

Q: How do I secure thick panels, watercolor blocks, or pastels?

A: For Pro, Versa, and Classic models, we offer an optional 3/4” lower support plate that accommodates panels up to 1” thick. Additionally, the 7/8” deep palette provides ample room for storing pastel sticks and other supplies.

Q: How should I prepare my palette?

A: You have three professional options:
1. Direct Surface: Apply approximately 20 thin coats of polyurethane varnish spray to the bottom of the box to create a durable, easy-to-clean film.
2. Plexiglass: Use our optional 1/8” grey Plexiglass. Secure it with silicone at the corners or edges to prevent oil from seeping underneath.
3. Glass: A glass surface is also an excellent option, though it will add slightly more weight to your setup.

Q: Where can I hang my paper towels?

A: A simple bungee cord hooked to both sides of the box makes for an excellent, easy-access paper towel holder.

Q: Can I keep unused paint in the palette for the next day?

A: Yes. One of the standout features of EASyL pochades is the generous palette depth (ranging from 1/2" to 3/4" depending on the model and inserts). This allows you to store a significant amount of paint—even for thick impasto work—keeping it fresh and moist for the next day's session. Unlike shallower boxes, our design eliminates the need to scrape away and waste expensive paint at the end of each day.